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Job Description

Essential Functions and Job Responsibilities:

The successful candidate’s core responsibilities will include, but not to be limited to:
Providing phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
Serving as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
Minimum Requirements:
Bachelor’s Degree in related field with 1 year of related experience. An equivalent combination of education and relevant experience may be considered.
Customer Service oriented.
Ability to effectively work in a team environment.
Excellent interpersonal skills.
Excellent verbal and written communication skills.
U.S. Citizenship is required. Selected candidates must be able to successfully pass a thorough Government background investigation.
Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry’s most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.
- See more at: http://www.ejobsnepal.com/jobs/help-desk-level-i-in-va-arlington/#sthash.TYVzhlcM.dpuf

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